Frequently Asked Questions
Everything you need to know about your Kiokii and... beauty experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within North America. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. Please contact our support team to initiate a return.
Are your products authentic?
Absolutely. At Kiokii and..., we source all our products directly from authorized distributors and brands in Korea, Japan, and beyond to ensure 100% authenticity.
Do you offer international shipping?
Currently, we ship to addresses within Canada and the United States. We are working on expanding our shipping zones to bring our curated beauty selection to more countries soon.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I check the expiration date of my skincare products?
Most Asian beauty products display the manufacturing date (μ μ‘°) or the expiration date (κΉμ§). If you are unsure how to read the packaging, our customer service team is happy to help translate the details for you.